Presenters
Santosh Bungle, Principal Consultant (Quality Consultant Group), Wipro Technologies
Santosh Bungle has 17 years of IT experience and has worked in the IT service industry in those 17 years. He has served in various roles, including: Project Management, Quality Management, Process Consulting using frameworks and methodologies addressing the needs of IT Governance, Delivery and service management and Continuous Improvement. As the Client Partner of Quality Consulting Group at Wipro Technologies, Santosh is responsible for delivery and business of process consulting covering the East coast region of USA, addressing the needs of a CIO in terms of IT Governance, Delivery and service management, IT performance and continuous improvement.
Scott Grinna, Director of IT Administration, West Bend Mutual Insurance Company
Scott Grinna has 18 years of corporate IT experience in the Insurance and Manufacturing industries. He has served in various roles, including: Project Management, Corporate and IT Strategic Planning, Business Process Reengineering, Network and Systems Management, and Continuous Improvement. As the Director of Administration at West Bend Mutual, Scott is responsible for IT performance management and continuous improvement.
Rich Bentley, Director, IT Service Management, Compuware
Rich Bentley has 20 years of IT experience encompassing software development, project management, systems administration, and marketing. Prior to joining Compuware in January 2007 as the marketing director for the Vantage product line, he held positions with Altiris and EDS. Rich has a Master of Business Administration degree from the University of Michigan and a Bachelor of Science in Electrical Engineering from Oakland University.
Christian Iantoni, President, Managing Director, Five9 Technologies
As the President and Managing Director of Five9 Technologies, Mr. Iantoni brings over 16 years experience in the technology industry. Prior to founding Five9 Technologies in 2002, Mr. Iantoni held positions at leading IT consulting and technology firms including Accenture, Platinum Technology and Tidal Software.
While leading the successful growth of Five9 Technologies, which has more than doubled in size each year since inception, Mr. Iantoni has worked with many Fortune 500 organizations to embrace IT Service Management and ITIL best practices to lead business transformation programs that provide measurable value.
Mr. Iantoni holds a Bachelor of Science degree from Bowling Green State University and achieved academic All-American honors while captain of the varsity soccer team. Mr. Iantoni is a leading industry expert in IT Service Management, frequently speaking at national and regional events. He is a member of the Executive Club of Chicago, Society for Information Management (SIM), IT Governance Institute (ITGI), IT Service Management Forum (itSMF USA), Help Desk Institute (HDI) and the Illinois CIO Exchange (ICE).
Ron Milton, Executive Vice President, Computerworld
Ron manages the events business and strategic business programs for IT executive titles in storage networking, mobile and wireless, data center and business intelligence market sectors. Milton leads the team responsible for creating content, sponsor sales, operations, marketing and audience development for all of Computerworld's events, such as brands like Premier 100 IT Leaders, Storage Networking World, Mobile & Wireless World, Business Intelligence Perspectives and IT Executive Summit Series. He has 20+ years of experience in information technology, serving in both vendor and information services management positions. Before his current role at IDG, Ron was Senior Vice President of CXO Media and General Manager of CIO Magazine's Executive Program Divisions.
Prior to joining Computerworld in 1999, he was President and CEO of IDG's Internet Commerce (ICE) business unit, which he founded in 1996 as a start-up business, and was a pioneer in using e-commerce systems and web marketing. He was a 1996 recipient of the coveted IDG Chairman's Award for the most successful start-up business globally. Before joining IDG, Milton spent five years as Vice President/Partner of GLA computer Systems, a software developer and channel integrator with market share leadership in wholesale travel solutions. Prior to GLA, he also held a variety of management positions in channel management, field sales and marketing at Honeywell Information Systems and Bull HN. He holds degrees from Concordia University and Sir George Williams University.
Rebecca Wettemann, Vice President, Research, Nucleus Research Incorporated
Rebecca Wettemann is a founding partner of Nucleus Research where she is responsible
for development and execution of Nucleus's industry-leading investigative research
approach. Ms. Wettemann has written and presented extensively on the topics of return
on investment (ROI) and total cost of ownership (TCO), collaborative and knowledge
technologies, customer relationship management (CRM), enterprise applications, analytics,
and the business impact of technology.
She is the author of numerous studies analyzing the impact and adoption of technology,
including "Assessing the Real ROI from Siebel," "Benchmarking: On-demand Solutions,"
and "Oracle and Siebel - Who's ready for small and medium-sized Businesses?" She was
responsible for the creation of Nucleus Research's "Real ROI Report" and "Guidebook"
series that leverage Nucleus's in-depth investigative approach to provide data and
recommendations for maximizing value from a technology.
Often quoted by the business and technology press, Ms. Wettemann is a frequent speaker
at user and industry events and vendor-specific user events for companies including
Microsoft, SPSS, Cognos, RightNow, UGS, and Oracle.
Before joining Nucleus, Ms. Wettemann was the Program Manager for European
Collaborative Technologies at International Data Corporation where she managed research
products tracking the European messaging, collaboration, knowledge management, and
document and content management markets. She also served as the European expert for
IDC's industry-leading ROI consulting practice.
Prior to IDC, she worked as a consultant for the International Telecommunication Union
and the United States Information Agency, managing international research projects on
digital communications and the economic impact of changing international
telecommunications law and technology.
Ms. Wettemann holds a Bachelor of Science degree in Political Science and a Bachelor of
Arts degree in French from Oklahoma State University and a Masters of Law and
Diplomacy degree from the Fletcher School at Tufts University.